Shipping Policy

1. Digital Service Delivery

DealNebu is a cloud-based Software as a Service (SaaS) platform. As a digital service, there are no physical products to ship. All services are delivered electronically through our web and mobile applications.

2. Service Activation

Upon successful subscription and payment processing:

• Your account is activated immediately
• Access credentials are sent to your registered email address
• You can begin using the service right away
• No waiting period or shipping time required

3. Account Access Delivery

We deliver your service access through the following methods:

3.1 Email Delivery

• Welcome email with account details
• Login instructions and getting started guide
• Important account notifications
• Delivery time: Immediate to 5 minutes

3.2 Platform Access

• Web application: Available at app.dealnebu.com
• Mobile apps: Available on iOS and Android app stores
• Admin dashboard: Available at admin.dealnebu.com
• 24/7 availability with 99.9% uptime guarantee

4. Service Availability

Our digital services are available:

• 24 hours a day, 7 days a week
• From any location with internet access
• On multiple devices (desktop, tablet, mobile)
• Across different operating systems

5. Data Migration Services

For customers requiring data migration from other CRM systems:

• Migration assistance is available upon request
• Timeline depends on data complexity and volume
• Typical migration time: 1-5 business days
• We provide progress updates throughout the process
• Additional fees may apply for complex migrations

6. Technical Support Delivery

Our support services are delivered through:

• Email support: Response within 24 hours
• Help center: Available 24/7 with self-service resources
• Video tutorials and documentation
• Priority support for premium subscribers

7. Service Updates and Features

New features and updates are delivered automatically:

• No manual installation required
• Updates deployed during maintenance windows
• Advance notification for major updates
• Backward compatibility maintained
• New features available immediately upon release

8. Geographic Availability

DealNebu services are available globally, with some considerations:

• Service available in most countries worldwide
• Some features may be restricted in certain regions due to local laws
• Data residency options available for compliance requirements
• Multi-language support for international users

9. Service Interruptions

In the rare event of service interruptions:

• We provide advance notice when possible
• Status updates available on our status page
• Email notifications for extended outages
• Service credits may apply for significant downtime

10. Custom Integrations

For custom integration services:

• Delivery timeline varies based on complexity
• Typical delivery: 2-8 weeks
• Regular progress updates provided
• Testing and validation included
• Documentation and training provided

11. Training and Onboarding

Our onboarding services include:

• Self-paced online training modules
• Live webinar sessions
• One-on-one training sessions (premium plans)
• Custom training programs for large teams
• Certification programs available

12. Service Level Agreements

We commit to the following service levels:

• 99.9% uptime guarantee
• Response time: Under 2 seconds for most operations
• Data backup: Multiple daily backups
• Security monitoring: 24/7 surveillance
• Disaster recovery: 4-hour recovery time objective

13. Contact Information

For questions about service delivery or access issues:

• Email: info@dealnebu.com